Returns & Refund Policy

Effective Date: 2 July 2026

At Blushlock®, we want you to be completely satisfied with your purchase. If you need to return an item, please read our policy below.

Returns

If you have changed your mind, you may return an unused and unopened product within 14 days of receiving your order.

To be eligible for a return:

* The product must be unopened, unused and in its original packaging.

* The product must be in a resalable condition.

* Proof of purchase is required.

Please contact us before returning any item so we can provide return instructions.

Hygiene & Safety

Due to the nature of cosmetic products, we cannot accept returns of products that have been opened, used or tampered with unless they are faulty or were supplied in error.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

* Your order number.

* A brief description of the issue.

* Clear photographs of the product and packaging.

We’ll work with you to resolve the issue as quickly as possible by offering a replacement, refund or other suitable solution where appropriate.

Refunds

Once we receive and inspect your returned item, we’ll let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Processing times may vary depending on your payment provider.

Return Postage

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning items.

We recommend using a tracked postal service, as we cannot accept responsibility for returns lost in transit.

If you have any questions about returns or refunds, please contact us before sending your item back.

Email: info@blushlock.com